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Aspire Training & Consulting v. Contents. Before you begin vii. Topic 1: Contribute to quality customer service standards. 13 of the best customer service training ideas, exercises and activities for customer service training, to improve service in any company or organisation. EXAMPLE POLICIES. • Visit with customers. • No whispering. • Walk the customer to product. • Don't get in the customer's way when working in the aisles. Aspire Training & Consulting Learning checkpoint 2: Support customer service strategies Customer-monitoring activities can be outsourced. Activities to Facilitate Introductions. These icebreakers can be used to help participants relax and ease into a meeting or training; and to.This workbook contains ten customer service training activities to help answer these questions and more. These activities are designed to help employees 50 Customer Service Training Activities for Live Chat and Telephone Teams 21st century customer service is tougher and more demanding than ever.